Plenary – Lost in Transition

Thursday June 16

9:00am – 10:30am

Title: Lost in Transition 

Format: Plenary Panel

Facilitator: Glenn Pothier – President GLPi

From police intervention to hospital programs to community organizations, the client journey and a facilitator’s challenge. Why are we struggling to support people through these transitions, what are the reasons behind the barriers we face and how can we better link our services to protect people across this hand over process.

 This panel of experts will offer direct insight into three distinct stages; the clients journey from police intervention to hospital patient services and referral to the community organization. Why are the transitions for people accessing support so important and laden with barriers? How can we better support people through these stages?

 Understanding the impact, challenges and legalities of information sharing will lead us to the role an Memorandum of Understanding can play in creating a strong bridge between service providers, ensuring people are not lost in these transitions. The reality of the hospital experience for people needing support for mental health related crisis can be daunting. This group will empower the crisis worker with knowledge of the specific barriers that exist related to information privacy and challenges they create in transition, 72 hours post discharge. You will leave with a better understanding of how can we work as a society to build a safer exchange process between organizations and how you can improve hand over in your own organization to ensure people are well supported in this critical stage.

 We will exemplify how a Memorandum of Understanding with the Information and Privacy Commission can provide a bridge between organizations services and clear up confusion around confidentiality and the sharing of information between providers. Crisis Workers Society of Ontario members will be provided with an Information and Privacy Commission endorsed MOU post conference to bring back to your home organization.

In this session we bring together a broad and exciting range of subject matter experts to help guide us in the discussion.

Facilitator Bio:

For over two decades, Glenn has been helping clients to thrive and function effectively in complex environments. He works with organizations from the private, public and not-for-profit sectors to develop innovative communication, nurture ideas, and reposition themselves (and/or their initiatives) to meet the challenges of a changing marketplace or operating context. Simply put, Glenn assists organizations to move from where they are to where they want to be.

Panelist Bio:

Constable Kristopher Elliott – Halton Regional Police

Constable Elliott is in his 7th year of policing and joined Halton Regional Police in May 2013 from the Royal Canadian Mounted Police. He has spent the last 2 years working on the Halton COAST team and currently is a member of Halton Rapid Response Team.  Constable Elliott has taken advanced courses and education in crisis intervention and is also a crisis negotiator.

Rashaad Vahed

Rashaad Vahed has worked in the field of adult and children’s mental health for the past 20 years.

Currently Rashaad is the Vice-President of Clinical Services at Reach Out Centre for Kids.  ROCK is the Lead Mental Health Agency for the region.  Rashaad is also an Assistant-Professor (Status Only) with the Faculty of Social Work at the University of Toronto.  Finally, Rashaad is partnered in ongoing clinical research, such as, cyber-counselling & the grappling with the impact of Child Sexual Abuse Images Online.     

Throughout his career Rashaad has benefitted strongly through working relationships with crisis workers in residential treatment settings, intensive services, hospitals, and brief services – to name a few!

Stephen McCammon, Legal Council, Information and Privacy Commission of Ontario

Stephen McCammon is Legal Counsel at the Office of the Ontario Information and Privacy Commissioner. Stephen provides the Commissioner with a broad range of legal services with an emphasis on issues relating to administrative law, privacy, transparency and the state.  Prior to arriving at the Commissioner’s Office in 2004, Stephen spent 10 years at the Canadian Civil Liberties Association, first as an articling student, then as staff counsel. Stephen lives in Toronto with his spouse and their two ‘youths.’ When he isn’t in the thick of things with work, family and friends – and sometimes when he is – he practices Tai Chi.